BAG IS GREAT, CUSTOMER SERVICE EVEN BETTER
They stand by their equipment and their word. Over the years a rip developed in the seam. I contacted customer service and while I am sure all team members are great, I felt so fortunate to get Erica. Very professional, eager to help and represented the company well. I sent proof of original purchase and pictures of the damage. Erica took care of everything from there and kept me posted about the progress. I have never seen customer service this efficient and enthusiastic to help out.
The business backpack fit my needs really well. I normally carried it like a briefcase when in uniform. I was able to put files, lunch and a few hyrdoflasks in there without problems. This is a great alternative to slinging a backpack over your shoulder when you are in more professional environments. Solid construction I am extremely happy to own this bag.
Great Commuter Bag, but Disappointed with the Water Bottle Pouch
I've carried this backpack every day for 8 months, and it has been a fantastic bag!
I'm a bit of a backpack aficionado, and I was looking for something that would pack down small when I needed it to, but still have plenty of space for my gear on heavier workdays. The Business Backpack is that bag.
Ruggedness and durability were the major selling points for me, after killing a SOG Ninja, numerous Fox Tactical Assault Packs, and an OG Jansport bookbag, so when I got the Business Backpack, I went over it top to bottom. Quality stitching on all of the webbing and straps, and decent zippers, though they feel a little cheap for harsher environments (or overstuffed pockets). The backpack material is extremely highly abrasion resistant, and I haven't seen any wear in near-continuous use.
Shapes, Sizes, and Pockets: 4/5
The bag has lots of pockets without having too many. There are generously sized front pockets for organizing tech and EDC gear, and the main pouch is padded and divided for a laptop. It fits my 15" laptop without issue, but it would struggle with a 17". The main pouch is large enough for a jacket or light coat on top of notebooks or textbooks, but I use it for my water bottle (more on that later). The backpack shoulder straps are not well-padded, and the adjustability just isn't there, so if you're carrying this bag long distances with full loads, you may want to look at a different bag. It works well enough as a carryon or commuter bag, though, and it's plenty comfortable and well-shaped for most overhead bins on airplanes. An added bonus is that it's the exact same size as the luggage rack on my motorcycle, so it does double duty as a pannier.
As mentioned, the stretchy mesh water bottle pouch is unuseable for anything larger than a disposable water bottle. My 1L Camelbak Eddy is almost twice the diameter of the pouch, with no hope of squeezing in there. The other pouch on the side of the bag is not stretchy, but does have a Velcro closure that would keep a Gerber or small phone battery, Bluetooth speaker, etc in place. The other downside is that the shoulder straps do not include a chest strap, which makes it uncomfortable to carry when heavily loaded. It does have a nifty back panel zip that allows you to slip it over the luggage handle on a suitcase, and it includes a sling to turn it into a slingpack. My favorite feature is the flap closure, as I can leave the top unzipped and just close the flap without worrying about my stuff going everywhere.
Overall, very highly recommend this backpack. It's not perfect, but it has a nice blend of quality and features that make it a great bag. If you're looking for a compact commuter bag that's not too over-the-top tactical, this one is it!
As a bug-out bag, ruck, or tactical bag, you're better off looking elsewhere. This bag doesn't have the support to make carrying things over long distances comfortable.